General terms and conditions
Valid from: August 7, 2026
1. Provider information
These general terms and conditions of operation and use of the website (hereinafter: "general terms") govern the use of the website and the business relationship between the client and the provider:
Glavan Solutions, business services, dooDunajska cesta 1131000 LjubljanaSlovenia
Registration number: 6484212000Tax number: SI25056620Phone: 051 607 441Email address: info@glavan-solutions.siWebsite: www.glavan-solutions.si
Hereinafter: “Glavan Solutions” or “provider”.
2. Purpose and scope
The general terms and conditions apply to:
use of the provider's website;
sending inquiries and communicating with the provider;
AI education, workshops and training;
analysis and optimization of business processes;
business process automation;
development of AI tools, agents, integrations and other custom solutions;
consulting, development, implementation and support services;
other services specified in the offer, contract or order confirmation.
The customer may be a legal entity, a sole proprietor, another organization or a natural person. Natural persons who order services for purposes outside their professional or gainful activity are also subject to mandatory provisions of consumer protection regulations.
If an individual offer, contract, purchase order or other written agreement between the provider and the client stipulates otherwise than these general terms and conditions, the individual written agreement shall prevail.
3. Acceptance of general terms and conditions
The General Terms and Conditions are an integral part of the provider's offers and contracts when they are provided to the client, handed over or accessible via a web link before the contract is concluded.
The client is deemed to be familiar with and accepts the general terms and conditions when:
confirm the offer in writing or by email;
signs a contract or purchase order;
confirms the commencement of the implementation of the agreed services;
makes the agreed advance payment;
or in another unambiguous manner orders the performance of the service.
The mere use of the website or the request sent does not constitute the conclusion of a contract for the provision of a paid service.
4. Information on the website
The contents on the website are of an informative nature and do not constitute a binding offer, unless expressly stated.
Service descriptions, use cases, expected savings, implementation time, results and other presentations on the website are general or illustrative. The actual scope, price, deadlines, functionalities and expected results are determined in an individual offer or contract.
The provider strives to provide correct and up-to-date information, but does not guarantee that all website content is always complete, error-free, or suitable for the specific purpose of the subscriber.
5. Inquiry and conclusion of the contract
The client can send an inquiry via the contact form, email, telephone or other agreed communication channel.
The submitted request is not binding on the client, and the provider can accept or reject it.
The contract is concluded when the first of the following events occurs:
the contracting authority confirms the tenderer's offer in writing;
both parties sign the contract;
the provider confirms the client's order in writing;
the client makes the agreed advance payment and the bidder confirms the start of the project;
or the parties otherwise agree in writing on all essential elements of the transaction.
The offer is valid for the period specified on the offer. If no period is specified, the offer is valid for 15 days from the date of issue.
Changes or additions to the agreed scope are only valid if confirmed by the parties in writing, including confirmation by email.
6. Scope and performance of services
The provider performs the services to the extent, in the manner and within the deadlines specified in the individual offer or contract.
The provider may use employees, external collaborators, subcontractors and technology providers in the implementation, while remaining responsible for the implementation of its contractual obligations to the agreed extent.
Services can be performed remotely, at the provider's premises, at the client's premises, or at another agreed location.
If, after confirming the offer, the client requests additional functionalities, changes, integrations, repetitions, additional training or work outside the confirmed scope, the provider may prepare an additional offer or charge for additional work at the previously communicated hourly rate.
7. Obligations of the Client
The contracting authority must provide the provider with the following in a timely manner:
correct and complete information about your needs and processes;
necessary data, documents, content and materials;
appropriate access to systems when needed;
a contact person who can make project decisions;
timely confirmations, responses and feedback;
an appropriate technical environment for using the agreed solution;
necessary permits, licenses and legal bases for the use of the provided data and content.
The Client guarantees that he has the right to provide the Provider with all data, documents, photographs, texts, databases, software, access and other materials necessary for the performance of the services.
The Client may not provide the Provider with illegal content, malicious software or data for which it does not have an appropriate legal basis.
If the Client is late in providing data, access, confirmations or other obligations, the agreed deadlines will be extended accordingly. The Provider is not liable for any delay or additional costs incurred due to the Client's actions or omissions.
8. Specific features of AI solutions
The Client understands that solutions based on artificial intelligence operate on the basis of statistical models, algorithms and services of third-party providers.
The results of the AI may contain inaccuracies, incomplete information, biases or other errors. The Provider strives to adequately design, test and adapt the solutions for the agreed purpose, but cannot guarantee that every single AI result will be completely correct.
The client must ensure appropriate human review before using AI-generated results, especially when the results are used for:
legal, financial or tax decisions;
personnel decisions;
health or safety purposes;
automated communication with customers;
publishing content;
processing of personal or confidential data;
other areas where an incorrect result could cause significant harm.
The Provider's AI solutions do not constitute legal, tax, accounting, health or other regulated professional advice, unless expressly agreed and the service is provided by a suitably qualified person.
The client may not enter personal data, trade secrets or other confidential information into publicly available AI tools without an appropriate legal basis, verified settings and agreement with the provider.
The provider does not guarantee that AI-generated content will always be unique or that it will meet the conditions for copyright protection in all cases.
9. Prices and payment terms
Service prices are determined in an individual offer or contract.
Unless otherwise stated, all prices are in euros and do not include VAT. VAT is charged at the applicable rate.
The provider may request an advance payment, payment by individual project phases, monthly billing, or payment upon completion of the service. The method and deadline for payment are specified in the offer, contract, or invoice.
The cost of licenses, subscriptions, API calls, hosting, external platforms, routing, installation and other third-party services are not included in the price unless otherwise stated in the offer.
If the client is late with payment, the provider may:
calculates statutory default interest and legally permitted collection costs;
temporarily suspends the provision of services;
restrict access to the solution or support;
sets an additional payment deadline;
or withdraws from the contract after an unsuccessful additional period.
Temporary suspension of services due to overdue unpaid obligations is not considered a breach of the provider's contract.
10. Project deadlines and changes
The deadlines begin to run when all the conditions for the start of performance are met, in particular when:
- the client confirms the offer;
- the agreed advance payment has been paid;
- the provider receives the requested data, access and materials;
- Key functionalities and requirements are confirmed.
- Deadlines are extended accordingly due to:
- subsequent changes in scope;
- delays of the client;
- failure or changes to third-party services;
- additional security, privacy or integration requirements;
- circumstances that the provider could not reasonably have foreseen at the time of concluding the contract.
The tenderer shall notify the contracting authority of any significant change to the deadline within a reasonable time.
11. Review, testing and troubleshooting
The Client must review the delivered solution, documentation or other service provided within a reasonable time.
The business client must notify the provider in writing of any obvious deviations from the agreed specifications no later than eight working days after delivery or enabled testing. The notification must describe the error in sufficient detail and, if possible, include steps for its repetition.
If the business customer does not report any significant deviations within this period, it is deemed that he has accepted the delivery, except for hidden defects that could not be detected during normal inspection.
The Bidder will eliminate justified deviations for which it is responsible within a reasonable time. Requirements that were not included in the confirmed scope of the project are considered additional work.
These provisions do not limit the statutory rights of consumers.
12. AI training and workshops
The program, date, location, price, number of participants and other details of the training are specified in the offer or confirmation of application.
Participants must respect the instructions of the facilitator and protect the confidentiality of other participants' cases, data, and content.
Recording, reproduction or public dissemination of the training without the prior written permission of the provider is not permitted.
The materials may be used for the personal or internal business needs of the client. Resale, public publication, conversion into one's own commercial education, or transmission to third parties without written permission is not permitted.
If the training provider cancels, the client will be offered an alternative date or the amount paid for the uncompleted part will be refunded. The provider is not liable for other indirect costs of the client, except when mandatory regulations stipulate otherwise.
The conditions for cancellation of the application by the client may be specified in more detail in the individual offer or application form.
13. Cancellation and termination of the contract
Either party may withdraw from the contract if the other party materially breaches its obligations and fails to remedy the breach within an additional reasonable period of time, which may not be shorter than eight days, except where the nature of the breach requires immediate termination.
The provider may terminate the contract immediately if:
the client requests illegal or unethical use of the solution;
the client compromises the security of systems or data;
the subscriber unjustifiably provides access to third parties;
continuation of the project is no longer possible due to the client's actions;
or the client fails to settle the overdue obligations despite a reminder.
If the client cancels the project without breach by the provider, he must pay for the services provided up to the date of cancellation, the costs already incurred by third parties, and other costs that were assumed with his consent for the implementation of the project.
The consumer's rights to withdraw from the contract remain unchanged.
14. Third-party services and systems
Solutions may include or utilize software, APIs, artificial intelligence models, hosting, databases, and other services from third-party providers.
The use of these services may be subject to the terms, licenses, restrictions and price lists of the individual provider. The subscriber must comply with these terms when having a direct user account with the service.
The provider is not responsible for:
changes to prices or terms of third-party providers;
temporary or permanent unavailability of their services;
Discontinuation of functionality or APIs;
changes to AI models and their results;
security incidents or loss of data from a third party provider, unless the provider contributed to the damage intentionally or through gross negligence.
If a change to a third-party service requires a major adjustment to the solution, this adjustment is considered additional work unless it is included in the agreed maintenance.
15. Intellectual property
All pre-existing knowledge, methods, templates, procedures, libraries, software components, documentation, concepts and development tools of the Provider remain the property of the Provider.
Materials, data, trademarks and other content provided by the Client remain the property of the Client or their legal owners.
The scope of rights to the solution developed specifically for the client is specified in the individual offer or contract. Unless otherwise agreed, the client acquires, upon full payment, a temporally and territorially unlimited, non-exclusive right to use the final solution for its internal business purposes.
The transfer of source code, exclusive material copyrights or resale rights is only included if expressly agreed in writing.
Third-party components, open source software, artificial intelligence models, and other external solutions remain subject to their respective license terms.
The Provider will not publicly publish the Client's name, logo, business data or confidential project description as a business reference without the Client's prior permission.
16. Confidentiality and data protection
The parties undertake to protect trade secrets, technical data, accessible data, documentation, prices, business processes and other information that is marked as confidential or must be treated as confidential due to its nature.
The obligation of confidentiality applies even after the end of the collaboration. It does not apply to information that:
are publicly available without breach of contract;
they were lawfully known to the recipient prior to disclosure;
he legally received them from a third party;
or is required to disclose them based on the law or a decision of a competent authority.
The personal data of website visitors is processed in accordance with the published privacy policy.
When the provider processes personal data on behalf of the client in the performance of services, the parties shall, if necessary, conclude an appropriate personal data processing agreement. The client, as the controller, is responsible for the lawfulness of data collection, legal basis, notification of individuals and determination of retention periods.
17. Responsibility
The provider performs the services with reasonable professional care and in accordance with the agreed specifications.
The Provider does not guarantee a specific business result, savings, increase in revenue, number of potential customers or other economic impact, unless an individual result is explicitly agreed in writing as an obligation of the Provider.
The business client is responsible for:
- final verification of results and automated actions;
- the legality of using the developed solution;
- making backup copies of your data;
- protecting usernames, passwords and other access;
- decisions made based on the results of artificial intelligence.
In relation to business subscribers, the provider is not liable for indirect damage, lost profits, loss of business opportunity, loss of reputation or loss of data, to the extent permitted by law.
The provider's total liability to the business subscriber is limited to the total amount paid by the subscriber to the provider for the service from which the claim arises in the last 12 months prior to the occurrence of the damage event.
The limitations of liability do not apply to damage caused intentionally or through gross negligence, and in other cases where liability cannot be limited or excluded by law.
This article does not limit the rights of consumers to which they are entitled under mandatory regulations.
18. Force Majeure
The Provider is not liable for any delay or failure to perform resulting from events beyond its reasonable control, such as natural disasters, fire, war, epidemic, strike, power or internet outage, cyberattack, action by a government agency, or major outage of an external technology provider.
The affected party must notify the other party of the event and the expected impact as soon as reasonably possible.
If force majeure lasts for more than 60 days and significantly prevents the continuation of the project, either party may terminate the contract. In this case, the client must pay for the services performed until the force majeure occurred or began to take effect.
19. Special consumer rights
If a contract with a consumer is concluded at a distance or outside business premises, the consumer generally has the right to withdraw from the contract within 14 days of the conclusion of the contract without giving any reason.
The consumer may communicate the withdrawal by sending an unambiguous statement to info@glavan-solutions.si or to the address Glavan Solutions, poslovne storitve, doo, Dunajska cesta 113, 1000 Ljubljana.
If the consumer explicitly requests that the performance of the service begin before the expiration of the 14-day withdrawal period, and then withdraws from the contract, he must pay a proportional part of the services performed up to the moment of withdrawal.
The consumer loses the right to withdraw from the service contract when the service is fully performed, if the performance began with his express prior consent and confirmation that he loses the right to withdraw with full performance.
In the case of the supply of digital content that is not supplied on a tangible medium, the consumer loses the right of withdrawal after the start of the supply only under the conditions set out in the applicable regulations, including his express prior consent and confirmation that he thereby loses the right of withdrawal.
The consumer has all legal rights in the event of non-conformity of the service or digital content. Nothing in these general terms and conditions excludes or limits the rights granted to the consumer by mandatory regulations.
20. Complaints and out-of-court dispute resolution
The client can send a complaint to:
info@glavan-solutions.si
In your complaint, please provide your contact information, quote or invoice number, description of the problem, and desired resolution method.
The provider will acknowledge receipt of the complaint and handle it as soon as possible, usually within eight working days. If a solution is not possible within this period, the provider will inform the client about the further procedure.
Glavan Solutions, business services, doo, does not recognize any provider of out-of-court consumer dispute resolution as competent to resolve a consumer dispute, unless the provider and the consumer explicitly agree otherwise in an individual case or cooperation is required by law.
21. Use of the website
The content, design, texts, graphic elements and other content of the website are protected by copyright and other rights.
They may not be copied, modified, distributed or used for commercial purposes without prior written permission, except to the extent permitted by law.
The website user may not:
interfere with the operation or security of the website;
attempt to gain unauthorized access;
implement automated mass content capture;
send malicious code or spam;
use websites for illegal purposes.
The website may contain links to third-party websites. The provider is not responsible for their content, accessibility, security or privacy policy.
22. Changes to the general terms and conditions
The provider may change the general terms and conditions due to changes in legislation, services, technology or business methods.
The amended terms and conditions shall enter into force on the date stated upon their publication. For contracts already concluded, the terms and conditions that were in force at the time of conclusion shall apply, unless the parties agree otherwise or the amendment is necessary due to mandatory regulations.
23. Applicable law and jurisdiction
The law of the Republic of Slovenia applies to general terms and conditions and contractual relationships.
The parties will endeavor to resolve any disputes amicably.
The competent court in Ljubljana shall have jurisdiction over disputes with business clients, unless the parties agree otherwise in writing.
For consumer disputes, jurisdiction is determined in accordance with mandatory regulations, therefore this provision does not limit the consumer's right to initiate proceedings before another competent court.
24. Final provisions
If any provision of these general terms and conditions proves to be invalid or unenforceable, this shall not affect the validity of the other provisions. The invalid provision shall be replaced by a valid provision that comes closest to the original in purpose.
These general terms and conditions are publicly available on the provider's website.